Company Contact & Claims Information

 Prior to submitting a claim, please read Before You Submit a Claim (below the Table) first and give us a call.  

We will help you with the claims process.

Company Name Customer Service Number Customer Service Web Link Claims Number
 AIC 800-492-5629  800-841-5241
Allied 800-282-1446 800-282-1446
Augusta Mutual  540-885-5127 540-885-5127
Donegal Mutual 800-877-0600 800-877-0600
 DairyLand 800-334-0090 800-334-0090
Foremost (non-auto) 800-527-3905 800-527-3907
 Foremost (auto) 800-527-3905 800-274-7865
K & K 800-637-4757  800-237-2917
Main Street America 800-258-5310 ext.1785  877-425-2467
MetLife Auto & Home  800-422-4272 800-854-6011
 Mercury 800-956-3728 800-503-3724
 Safeco 888-458-2246  800-332-3226
 Titan  800-848-2687 800-926-3168
 Travelers  800-842-5075 800-252-4633



Things You Should Know BEFORE You Submit Your Claim

Before you submit a claim, it is wise to discuss the issue with us.  We help our clients with the claims process, regardless of how small or large the damage may be.  There are good reasons to give us a call.  First, if you should need to file a claim, we would like to make sure that the claims process goes smoothly and quickly.  Secondly, after we understand and analyze your claim, we will help you to understand the impact of filing the claim.  There are many factors that determine the true impact of a claim on your policy. For example:

  • Each kind of insurance is subject to specific state laws and regulations – especially involving cancellation,
  • Each insurance company has its own internal rules and practices,
  • And your personal claims history and circumstances will trigger those rules and practices differently than, say, your neighbor’s.

Once you have the facts and know what the impact will be, the decision to submit the claim or not is personal. What’s right for your neighbor isn’t necessarily right for you. Given the same facts you each might make a different decision.

The bottom line is this …

If you’re concerned about the potential impact of submitting your claim, contact us and discuss your situation! (This is just one of the many benefits of doing business with me and my dedicated team.)  We’re here to advise and counsel you … to explain how your insurance really works. We’ll give you the facts BEFORE you submit your claim and help you make the best decision – for you.

Here are some additional issues to consider about filing a claim.

Isn’t This What My Insurance Is For?   Yes … insurance is for paying claims.   You elect the protection options and limits you want. You pay your premium. Your insurance company pays your covered claims.   That’s the deal.  Then why all this talk about the “consequences” of claims? Why can claims increase my price or even get my policy canceled? That’s what insurance is for!

That’s absolutely true. It’s just not the whole story.   I don’t want to turn this report into an insurance manual, and you don’t want that, either! But this is a common question I get from clients, so I want to explain it to you here … very simply.

Insurance, and the price you pay for it, is based on risk – the risk of a loss occurring. High risk of loss means higher prices are necessary to pay for those increased losses. And low risk of loss means lower prices. Make sense?

Now, what determines the level of risk? Lots of things. But claims experience is one of the most important.

Statistics show that people who have a claim are more likely to have another claim. So, when compared to someone with no past claims, someone with claims on their record represents a higher risk of loss to the insurance company.

And you already know what a higher risk of loss means. Yep…higher prices.   Therefore, when you have a claim you now represent higher risk of future loss to your insurance company. And sometimes that increase in risk will be met with an increase in price.  This allows the company to keep prices lower for people who represent lower risk.

The Size of Your Loss

If it’s not obvious, this discussion about whether or not to submit your claim really only comes into play with small losses … losses that come close to your deductible.

Clearly, if you have a $20,000 car wreck…or $50,000 of damage to your home…or $35,000 of inventory stolen from your store, it’s highly unlikely that you would even consider not submitting that claim. That IS what you buy insurance for!

On the other hand, small losses can sometimes hurt worse by submitting them. The consequences of submitting the claim may outweigh the money you receive from the company.

Sometimes it just makes sense to pay your loss yourself and avoid the consequences of submitting a claim.

Your Deductible

Your deductible has a direct impact on whether you should submit your claim or not.

A quick review … Your deductible is the amount you pay out-of-pocket toward the amount of your loss. The insurance company then pays the balance.

For example, let’s say you suffer $3,000 of damage to your home under a covered claim. And let’s say your deductible is $1,000. In this case you pay $1,000, and your insurance company pays the remaining $2,000.

Clearly, if the amount of your loss is less than your deductible there’s no point to submitting your claim. You’re going to pay it all anyway, so why report it?

For example, if your deductible is $1,000 and your suffer $800 in damages, then your insurance company isn’t going to pay anything. The amount of damage is less than your deductible. You’re responsible for the first $1,000, so you’re responsible for the full $800 in this case.

But here’s where it gets a little tricky.

What if the loss is just a little bit more than your deductible amount? What if your deductible is $1,000 and the damage is, say, $1,200?

In this case, your damages are only $200 more than your deductible. Therefore, you’ll receive only $200 from the company. Is it worth getting $200 to suffer the consequences of submitting the claim?

It depends. It depends on what those consequences are!

Depending on the type of loss and your personal situation, this claim may cause an increase in your rates, possibly a significant increase. It may cause your policy to be non-renewed.

You may find – once you know the exact situation for your personal circumstances – that it’s less costly for you to pay the additional $200 out-of-pocket and keep the claim off your policy.

The point is … unless you know what the impact will truly be you can’t make a good decision. So, if you’re not sure, get the facts.

Did Someone Get Hurt?

Many incidents involve only property damage. For example, maybe the wind blows some shingles off your roof. Or perhaps you back into a pole in a parking lot.

The point is nobody’s hurt. There are no injuries.

When your loss involves property damage only, it sometimes makes sense to take care of it yourself and avoid the consequences that come with submitting the claim. You pay for the damage and it’s over.

However, when someone’s injured it’s never a good idea to keep that to yourself. Why?

Because no matter how minor the injury may be, the injured party can come back and sue you many months or even years later.

If that happens and you didn’t report the claim when it occurred, your insurance company can legally refuse to defend you in the lawsuit and deny any payment, as well.

Your policy requires you to report your claims promptly so the company can control the claim. If you don’t, they can deny coverage.

In the case of a small property loss, nobody’s ever going to come back and sue you. But when someone’s injured you never know. Defending yourself in court is expensive – even if you win – so don’t take a risk when someone’s injured. Always report those claims.

Company Rules and Practices

Regardless of what TV commercials try to tell you, every insurance company is different. They all have their own rules, practices and rate plans. And they all treat claims differently, too.

Some companies have a price for just about everybody. That means that no matter how bad your claims record gets they’ll keep you insured. Of course, your price will go up and up to match your claims experience!

On the other hand, some companies don’t have a price for everyone. When your claims record gets too bad, they’ll non-renew your policy (within the circumstances allowed by law). When that happens you’ll be forced to get insurance elsewhere, and it’s likely you’ll pay a significantly higher price with a new company.

State Laws

State insurance laws protect you, the consumer. Among other topics, those laws define the circumstances under which a policy can be canceled or non-renewed. Depending on the type of insurance, these laws can provide you a lot of protection or very little.

For example, personal auto insurance is generally well protected under the law. An insurance company can’t cancel or non-renew a policy simply because they don’t want to insure you any longer. The law states the conditions under which cancellation is allowed.

However, other lines of insurance – like business insurance, for example – have fewer such defined cancellation criteria. In many cases, the insurance company can non-renew your policy just because they don’t want to keep your risk on their books.

I can’t emphasize this enough … there are no clear-cut guidelines for making this decision. State laws, company rules and practices, the size of your loss, your deductible and your personal claims history and experience all mix together to create your unique circumstances.

If you’re wondering whether or not it makes any sense to submit your claim, give me and my team a call FIRST. Get the facts for your specific situation. And then make an informed decision.